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BERKELEY SCHOOL OF BUSINESS, ARTS & SCIENCES

ITIL4 Specialist: Create, Deliver and Support (CDS)

ITIL 4 Specialist: Create, Deliver and Support (CDS) focuses on the integration of service management concepts to deliver and support IT services effectively.

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Create, Deliver and Support (CDS)

Overview

Create, Deliver and Support (CDS)

The ITIL 4 Specialist: Create, Deliver and Support (CDS) certification develops practical skills in IT service delivery, workflow optimization, service management, collaboration, and operational efficiency. It prepares professionals to create, deliver, and support effective IT services aligned with business and customer needs.

 

CategoryITIL 4 Specialist: Create, Deliver and Support (CDS)
CertificationITIL 4 Specialist: Create, Deliver and Support (CDS)
Certification LevelITIL 4 Specialist
Focus AreaIT service management, service design, delivery, support, and continual improvement
Key TopicsService value system, service management practices, service design, service delivery, service support, value streams, SLAs, performance measurement, and continual improvement
Learning MethodInstructor-led training, practical exercises, case studies, discussions, and exam preparation
AssessmentITIL 4 Specialist: Create, Deliver and Support (CDS) examination
Target AudienceIT service managers, ITSM professionals, service desk professionals, IT operations teams, DevOps professionals, and service delivery managers
Career ApplicationsIT Service Manager, Service Delivery Manager, IT Operations Manager, Service Desk Manager, ITSM Consultant, and IT Process Manager
PrerequisiteAn ITIL 4 Foundation certification is required to sit the ITIL 4 Specialist: Create, Deliver and Support exam.
Certification OutcomeDemonstrates the ability to create, deliver, and support IT-enabled products and services effectively within an ITIL 4 service management environment.

Offered By

AXELOS

Head office

United Kingdom

Members

145,000 members.

Vision & Mission

ITIL 4 focuses on optimizing IT service management to align IT services with business goals, enhance efficiency, and reduce risks. Furthermore, it integrates modern methodologies like Agile, DevOps, and Lean for improved service delivery. Additionally, ITIL 4 emphasizes continuous improvement and automation to help organizations achieve better resource management, faster incident resolution, and enhanced service quality.

What is the Eligibility?

ITIL 4 Foundation certification is required. Basic knowledge of IT service management and practical IT/service management experience are recommended.

Who can do?

Who can do?
anyone who is interested to learn about following concepts can pursue ITIL4 Specialist: Create, Deliver and Support (CDS):
Agile Fundamentals, DevOps Practices, Lean Methodology, Value Stream Mapping, Team Collaboration, Continuous Integration, Continuous Delivery, Iterative Development, Customer Feedback, Continual Improvement.
individuals with the following designations:
Designations to pursue after completing ITIL 4 Specialist: Create, Deliver, and Support (CDS) include ITIL 4 Expert, IT Service Manager, Service Delivery Manager, Service Desk Manager, ITIL Process Owner, IT Project Manager, IT Operations Manager, IT Solutions Architect, Business Relationship Manager, and IT Consultant..

Course structure

Module 1: Service Value System & Service Design (3Hours)

Covers the ITIL 4 Service Value System (SVS), guiding principles, and service design concepts including service offerings, planning, and collaboration strategies.

Module 2: Service Delivery & Support Practices

Focuses on operational excellence in delivering and supporting IT services, including incident, problem, and knowledge management practices.

Module 3: Modern Ways of Working & Continual Improvement

Explores modern work methods, tools, automation, and continual improvement frameworks to enhance service delivery and team productivity.

Lecture plan

Module 1: Service Value System & Service Design (3Hours)

Module 1: Service Value System & Service Design (3Hours)

Module 2: Service Delivery & Support Practices (3Hours)

Module 2: Service Delivery & Support Practices (3Hours)

Module 3: Modern Ways of Working & Continual Improvement (3Hours)

Module 3: Modern Ways of Working & Continual Improvement (3Hours)

Learning Methodology

Berkeley offers expertly developed learning materials tailored to meet participants' needs, ensuring comprehensive coverage of the syllabus and optimal exam preparation.

‣ Tailored Material: Guides are designed to cover the entire syllabus, offering full preparation and deep understanding.

‣ In-Depth Content: Unlike superficial outlines, our materials provide fully developed theories and concepts, equipping participants with complete knowledge.

‣ Strategic Study: We help participants prioritize study time by indicating the weight of each topic, allowing efficient focus on crucial areas.

‣ Difficulty Levels: Topics are labeled as "Awareness" or "Proficiency," guiding participants to allocate time based on the required depth of knowledge.

‣ Comprehensive Coverage: Our materials include detailed theory and a glossary of technical terms to clarify complex concepts.

‣ Effective Learning Techniques: Visual aids and memorization techniques ensure long-lasting retention, helping candidates succeed.

Berkeley’s methodologies equip participants with the essential knowledge and tools for both exams and future success.

Lectures
Lectures

Our lecture plan integrates structured learning with interactive teaching methods, promoting engagement and collaboration. This approach ensures a comprehensive understanding of concepts, fostering critical thinking and practical application in real-world scenarios

Practice Session
Practice Session

Practice sessions offer hands-on experience through guided exercises, enhancing skills and reinforcing knowledge. This practical approach ensures mastery of concepts, promoting confidence and competence in real-world applications

Mock Examination
Mock Examination

Mock examinations simulate real test conditions, providing valuable practice and assessment. This helps identify strengths and weaknesses, ensuring thorough preparation and boosting confidence for actual exams

berkeley's performance standards

Evaluates and ensure the quality of the training program and all its deliverables.  This is measured through the following indicators:
‣ Instructors' experience and style in presenting and explaining topics.
‣ Variety and balance of teaching methods (such as discussions, case studies, mock exams and videos) used in the course to ensure retention and to match the learning objectives.
‣ Level of interactivity.
‣ Feedback from program participants
‣ Full compliance with Institute standards and guidelines for preparation and study requirements and methodology.
‣ Progress reports from the training program provider.

Success Stories

Success Stories

“As a strong advocate for education and human development, I commend Berkeley for its exceptional commitment to empowering future leaders. The institution stands as a symbol of excellence, innovation, and opportunity. Students who walk its halls are nurtured with knowledge, values, and vision—qualities that contribute to building a stronger and more prosperous future for our nation.”

- H.H. Shaikh Khalifa Al Hamid

Alumni Benefits

‣ Exclusive Networking Events: Access invitations to industry-leading events and thought-leadership gatherings featuring renowned speakers.


‣ Monthly Updates: Stay informed with a newsletter highlighting the latest research, events, and activities from the school.


‣ LinkedIn Community Access: Join the Executive Education LinkedIn group for networking and professional development opportunities.


‣ Educational Discounts: Enjoy a 20% discount on open-enrollment programs and access to workshops focused on emerging trends.


‣ Global Alumni Network: Connect with a diverse alumni community through the Berkeley School’s online network and engage in country and interest groups.

Visit our Alumni

Is It Worth the Investment?

The annual salary for ITIL 4 Specialist: Create, Deliver, and Support (CDS) professionals can vary depending on factors such as experience, location, and specific job roles.

UK: £35,000 - £60,000

USA: $70,000 - $110,000

UAE: AED 150,000 - AED 300,000

Canada: CAD 60,000 - CAD 100,000

KSA: SAR 120,000 - SAR 250,000

These ranges reflect the general pay scale for roles related to ITIL CDS in the respective regions and may vary based on specific job responsibilities and company requirements.

Career path

What You Earn

You will get a certificate of completion, which is highly reputed and accepted by employers

What You Earn

Fundamental Knowledge

ITIL 4 Specialist: Create, Deliver, and Support (CDS) involves understanding IT service management principles, service design, and continuous improvement practices.

Technical Skills

ITIL 4 Specialist: Create, Deliver, and Support (CDS) include expertise in service management practices, incident management, automation, and process optimization.

Career Advancement

ITIL 4 CDS can lead to roles like Service Delivery Manager, IT Service Manager, or ITIL Expert, with opportunities for senior leadership in IT service management.

Industry Relevance

ITIL 4 CDS is highly relevant across industries as it ensures effective service delivery, improved customer satisfaction, and better alignment between IT and business goals.

Future Trends

The future of ITIL 4 CDS is shaped by the integration of AI, automation, and a customer-centric approach, driving enhanced service delivery and continuous improvement.

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FAQ: ITIL4 Specialist: Create, Deliver and Support (CDS)

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