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BERKELEY SCHOOL OF BUSINESS, ARTS & SCIENCES

ITIL 4 Specialist: Drive Skateholder Value (DSV)

The ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification prepares professionals to build strong customer relationships and deliver greater value through effective IT services. It develops practical skills for engagement, communication, and service management.

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Drive Skateholder Value (DSV)

Overview

Drive Skateholder Value (DSV)

The module covers customer journeys, stakeholder engagement, service relationships, communication, service design, and continual improvement. Learners develop practical approaches to understand customer needs, strengthen collaboration, enhance service experiences, and maximize stakeholder value.

 

Course ComponentITIL 4 Specialist: Drive Stakeholder Value (DSV)
CertificationITIL 4 Specialist: Drive Stakeholder Value (DSV)
Certification LevelITIL 4 Specialist
Focus AreaStakeholder engagement, customer journeys, experience, and service relationships
Awarding BodyPeopleCert
PrerequisiteITIL 4 Foundation certification
Target AudienceIT service managers, service desk managers, customer experience professionals, relationship managers, service owners, and ITSM practitioners
Delivery ModeOnline / Live Instructor-Led / Blended
Key TopicsStakeholder identification, customer journeys, service relationships, customer experience, service consumption, communication, and value co-creation
Learning OutcomeDevelop the skills to manage stakeholder relationships and create meaningful value throughout the service lifecycle
AssessmentITIL 4 Specialist: Drive Stakeholder Value examination
Certification BenefitStrengthens IT service management capabilities and supports effective customer and stakeholder engagement
ProgressionITIL 4 Foundation → ITIL 4 Specialist: DSV → Other ITIL 4 Specialist Modules / ITIL 4 Managing Professional

Offered By

AXELOS

Head office

United Kingdom

Members

145,000 members.

Vision & Mission

 ITIL 4 focus on optimizing IT service management (ITSM) to enhance efficiency, customer satisfaction, and business value. Additionally, It aims to align IT services with business goals, ensuring seamless service delivery while reducing risks and costs. ITIL 4 promotes a holistic, agile, and flexible approach by integrating modern methodologies like Agile, DevOps, and Lean.

What is the Eligibility?

ITIL 4 Foundation certification or an eligible ITIL v3 certification, plus accredited training or official ITIL eLearning.

Who can do?

Drive Skateholder Value (DSV)
anyone who is interested to learn about following concepts can pursue ITIL 4 Specialist: Drive Skateholder Value (DSV):
Stakeholder Needs and Expectations, Value Co-Creation, Customer Journey Mapping, Experience Management, Customer Engagement Techniques, Communication Strategies, Service Design and Delivery Models, Service Improvement Approaches, Managing Stakeholder Relationships, Collaboration Across Teams.
individuals with the following designations:
After completing the Drive Stakeholder Value (DSV) certification, professionals can pursue various designations including Service Delivery Manager, Customer Experience Manager, IT Service Manager, Service Designer, ITIL Process Owner, Stakeholder Relationship Manager, Customer Success Manager, Service Improvement Lead, IT Consultant, and IT Operations Manager.

Course structure

Module 1: Understanding Stakeholder Needs and Expectations

Focuses on identifying stakeholder needs, mapping various groups, and aligning services to deliver value effectively. Discusses relationship management and communication strategies.

Module 2: Customer Journey, Experience, and Service Design

Covers managing the customer journey, improving customer experience, and designing services that meet stakeholder expectations. Emphasizes continual service improvement and service delivery strategies.

Module 3: Delivering and Optimizing Stakeholder Value

Focuses on methods for delivering value, optimizing service delivery, and continually improving stakeholder engagement through effective management and communication.

Lecture plan

Module 1: Understanding Stakeholder Needs and Expectations (3Hours)

Module 1: Understanding Stakeholder Needs and Expectations (3Hours)

Module 2: Customer Journey, Experience, and Service Design (3Hours)

Module 2: Customer Journey, Experience, and Service Design (3Hours)

Module 3: Delivering and Optimizing Stakeholder Value (3Hours)

Module 3: Delivering and Optimizing Stakeholder Value (3Hours)

Learning Methodology

Berkeley offers expertly developed learning materials tailored to meet participants' needs, ensuring comprehensive coverage of the syllabus and optimal exam preparation.

‣ Tailored Material: Guides are designed to cover the entire syllabus, offering full preparation and deep understanding.

‣ In-Depth Content: Unlike superficial outlines, our materials provide fully developed theories and concepts, equipping participants with complete knowledge.

‣ Strategic Study: We help participants prioritize study time by indicating the weight of each topic, allowing efficient focus on crucial areas.

‣ Difficulty Levels: Topics are labeled as "Awareness" or "Proficiency," guiding participants to allocate time based on the required depth of knowledge.

‣ Comprehensive Coverage: Our materials include detailed theory and a glossary of technical terms to clarify complex concepts.

‣ Effective Learning Techniques: Visual aids and memorization techniques ensure long-lasting retention, helping candidates succeed.

Berkeley’s methodologies equip participants with the essential knowledge and tools for both exams and future success.

Drive Skateholder Value (DSV)
Lectures

Our lecture plan integrates structured learning with interactive teaching methods, promoting engagement and collaboration. This approach ensures a comprehensive understanding of concepts, fostering critical thinking and practical application in real-world scenarios

Drive Skateholder Value (DSV)
Practice Session

Practice sessions offer hands-on experience through guided exercises, enhancing skills and reinforcing knowledge. This practical approach ensures mastery of concepts, promoting confidence and competence in real-world applications

Drive Skateholder Value (DSV)
Mock Examination

Mock examinations simulate real test conditions, providing valuable practice and assessment. This helps identify strengths and weaknesses, ensuring thorough preparation and boosting confidence for actual exams

berkeley's performance standards

Evaluates and ensure the quality of the training program and all its deliverables.  This is measured through the following indicators:
‣ Instructors' experience and style in presenting and explaining topics.
‣ Variety and balance of teaching methods (such as discussions, case studies, mock exams and videos) used in the course to ensure retention and to match the learning objectives.
‣ Level of interactivity.
‣ Feedback from program participants
‣ Full compliance with Institute standards and guidelines for preparation and study requirements and methodology.
‣ Progress reports from the training program provider.

Drive Skateholder Value (DSV)

Success Stories

“As a strong advocate for education and human development, I commend Berkeley for its exceptional commitment to empowering future leaders. The institution stands as a symbol of excellence, innovation, and opportunity. Students who walk its halls are nurtured with knowledge, values, and vision—qualities that contribute to building a stronger and more prosperous future for our nation.”

- H.H. Shaikh Khalifa Al Hamid

Alumni Benefits

‣ Exclusive Networking Events: Access invitations to industry-leading events and thought-leadership gatherings featuring renowned speakers.


‣ Monthly Updates: Stay informed with a newsletter highlighting the latest research, events, and activities from the school.


‣ LinkedIn Community Access: Join the Executive Education LinkedIn group for networking and professional development opportunities.


‣ Educational Discounts: Enjoy a 20% discount on open-enrollment programs and access to workshops focused on emerging trends.


‣ Global Alumni Network: Connect with a diverse alumni community through the Berkeley School’s online network and engage in country and interest groups.

Visit our Alumni

Is It Worth the Investment?

The annual salary for professionals with an ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification varies by country.

UK: £40,000 - £55,000

USA: $75,000 - $100,000

UAE: AED 180,000 - AED 250,000

Canada: CAD 60,000 - CAD 85,000

KSA: SAR 150,000 - SAR 220,000

Drive Skateholder Value (DSV)

What You Earn

You will get a certificate of completion, which is highly reputed and accepted by employers

Drive Skateholder Value (DSV)

Industry Relevance

The ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification is highly relevant in today's dynamic IT service management landscape, enhancing value delivery to customers and stakeholders.

Technical Skills

ITIL 4 Specialist: Drive Stakeholder Value (DSV) equips professionals with skills in stakeholder management, customer journey optimization, service design, and value-driven strategies.

Career Advancement

ITIL 4 Specialist: Drive Stakeholder Value (DSV) enhances career prospects by opening opportunities for roles in service management, stakeholder engagement, and customer experience leadership.

Fundamental Knowledge

The ITIL 4 Specialist: Drive Stakeholder Value (DSV) provides foundational knowledge in aligning IT services with stakeholder needs, fostering collaboration, and driving value through service management.

Future Trends

AI-driven automation, cloud-based service management, enhanced cybersecurity integration, and seamless DevOps collaboration.

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FAQ: ITIL 4 Specialist: Drive Skateholder Value (DSV)

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